When choosing the best virtual number provider for SMS verification for your personal or business use, it is essential to choose carefully. It is a challenging task involving considering several factors and avoiding mistakes.
To help you simplify your search to find the finest virtual number provider for SMS verification, we reviewed thousands of customer reviews in the Trustpilot. We looked at how good the calls are, how much they cost, how helpful their customer support is, any limitations they have, how long they give you the number for and more.
By analyzing these aspects, we finally picked the five best ones and put them in this guide. So, whether you’re a business wanting better communication or someone needing a secure way to verify with SMS, our guide will help you decide easily.
The Role of Customer Reviews in Virtual Numbers
Customers’ reviews play a critical role in securing your business’s visibility online and attracting new customers.
Let’s see the role of customer reviews in today’s competing marketing landscape:
- Trust and Credibility: Positive customer reviews on the famous online review platform enhance trust and credibility for a business. When potential customers see positive feedback from others, they are more likely to trust the quality of products or services offered.
- Influence Purchase Decisions: Reviews also greatly influence the customers’ purchasing decisions. These days, many customers read online reviews of the company’s goods and services before purchasing them. Hence, if customers see more positive reviews, they will surely buy it. In contrast, negative reviews prevent customers from buying them.
- Feedback and Improvement: Customer reviews provide businesses with direct feedback about their products or services. It helps businesses to find areas for improvement. With these insights, businesses can make necessary changes to enhance customer satisfaction.
- SEO and Online Visibility: Reviews also impact a business’s online visibility. Search engines often consider customer reviews when ranking websites. A business with numerous positive reviews appears higher in search results. It helps increase business visibility to potential customers.
- Product Insights: Reviews show specific products and services good and bad aspects and their quality. It gives businesses insight into what customers find attractive in a product. This insight helps businesses refine their product to meet customers’ needs and demands.
Likewise, now you must wonder where you can find genuine customer reviews.
The most trusted and reliable customer review platforms are TrustPilot, Trustindex, and G2. Among these, Trustpilot is the most popular one. Trustpilot database has more than 500,000 companies listed, making it the most trusted online review platform.
This dedicated platform lets you review everything from health and fitness equipment to clothing and travel insurance. Also, it’s an excellent website to rank well on if you have a niche business.
How Do We Analyze Trustpilot Reviews
Analyzing trust pilot reviews involves analyzing customer sentiment, key insights, star ratings, trends, strengths, and weaknesses.
Here’s a step-by-step guide on how to effectively analyze Trustpilot reviews:
- Collect reviews from Trustpilot: Collect some or all Trustpilot reviews by filtering time ranges or keywords.
- Categorize Reviews: Classify collected reviews according to customer support, product quality, and pricing.
- Sentiment analysis: Analyze each review for its positive, negative, or neutral sentiment.
- Read Detailed Reviews: Take the time to read all reviews carefully so that you can gain a better understanding of what customers have to say.
- Extract valuable Insights: Learn what customers find attractive about the company and what problems they encounter.
To further demonstrate the process of analyzing Trustpilot reviews, let’s take an example of Trustpilot reviews of KrsipCall.
👉Key points from Trustpilot reviews of krispCall:
- Overall Ratings: KrispCall has the Trustpilot overall rating of 4.1 out of 5 stars, based on 120 reviews on the day of writing this blog.
- Positive Feedback:
- Many customers liked the simple interface of Krispcall.
- Users admire KrispCall’s unified callbox features that allow users to view communication channels and other functionalities under a single dashboard.
- Reviewers frequently mentioned KrispCall’s customer support as responsive, helpful, and experienced.
- Several reviewers also mentioned the affordability of KrispCall’s virtual numbers.
- Some mentioned the clear call quality during phone calls.
- Noise-canceling technology is one of KrispCall’s most praised features.
- Many reviewers find KrispCall’s features like note-taking, DND mode, IVR, unified callbox, call routing, etc., helpful.
- Negative feedback:
- Frequent logout is one of the issues users encounter in the mobile application.
- Some reviewers said that porting numbers takes a long time.
Overall, the Trustpilot reviews of KrispCall are very positive. The company has a high rating of 4.1 stars. Also, most customers seem satisfied with the KrispCall products and services.
Identifying the Top 5 Virtual Mobile Number Providers
Here is a brief description of the top five virtual mobile number providers:
KrispCall stands as a highly reliable and trusted virtual phone number provider, based on 120 customer reviews on Trustpilot. With an impressive Trustpilot rating of 4.1 out of 5 stars, KrispCall has earned the trust and satisfaction of its user base. Among the 120 customer reviews, a significant 76 reviews award KrispCall a 5-star rating, while an additional 15 reviews grant it a solid 4-star rating.
KrispCall provides various virtual numbers like toll-free, mobile, local, vanity, and national virtual numbers from 100+ countries. While talking about KrispCall’s main attraction, KrispCall is known for providing virtual numbers at an affordable price starting from $2. Its virtual number has several calls and text features like global calling, intelligent call routing, shared number, call recording, call filters, etc.
Let’s see how customers find KrispCall based on their reviews on TrustPilot:
- Good customer support
- Simple interface.
- Extensive range of features.
- Clear call quality.
- Absence of call lags and drops.
- Affordable pricing.
- Customer-rated virtual phone services.
- Useful for two-step verification.
- It is not compatible with WhatsApp.
- Lengthy refund process.
- Issues in the iOS app.
OpenPhone is another top virtual phone number provider. It has received a Trustpilot rating of 4.0 out of 5 stars, with 366 reviews in total. Among these reviews, approximately 78% reflect a five-star rating, 9% reflect a four-star rating, and 16% convey a lower one-star rating.
OpenPhone offers thousands of American and Canadian virtual phone numbers. These virtual numbers cater to small-scale enterprises and large industries’ needs. Likewise, its virtual number comes with several VoIP features like shared number, number porting, call forwarding, API, integration capabilities, etc.
Let’s see how customers find OpenPhone based on their reviews on TrustPilot:
- Ease refund policy.
- Competitive pricing.
- Good customer support.
- Trouble seeing call prompts.
- Frequent call drops.
- Cancel services without prior notice.
Another top virtual number provider is Avoxi. It has received the Trustpilot rating of 3.5 out of 5 stars, with 141 reviews. Of 141 reviews, 36 are 1-star, and many customers have shown their issues with Avoxi.
While talking about the general description of Avoxi, Avoxi provides a virtual mobile number and other types of virtual numbers, including international Toll-free, local, Vanity, and Universal International Freephone Number (UIFN) with coverage in 150+ countries.
These virtual numbers have features like call forwarding, call recording, skilled-base routing, queue callback, etc. Also, the company provides a free trial option, which is a plus point if you want to use the product before purchasing it.
Let’s see how customers find Avoxi based on their reviews on TrustPilot:
- Good customer support.
- Broad coverage.
- Complicated interface.
- Hidden pricing.
- Avoxi raises their prices without notice.
- Difficulty in canceling the plan.
4. Hushed app
The Hushed app is another alternative provider of virtual numbers. The company has a Trustpilot rating of 2.0 out of 5 stars. The Hushed app provides a toll-free, mobile, and local virtual number from all over the world, including the United States, UK, and Canada.
Its virtual number is paired with various features, such as call forwarding, custom voicemail greetings, auto-reply messages, call routing, Slack integrations, etc. Besides the virtual numbers, the Hushed app provides temporary and second phone numbers for calling and texting.
Let’s see how customers find the Hushed app based on their reviews on TrustPilot:
- Good customer support.
- Frequent technical problems.
- The hushed app automatically deactivates the account after two months.
- Can’t send and receive bulk SMS.
5. Numero eSIM
Another virtual mobile number for SMS verification is Numero eSIM. In the Trustpilot, it has received an overall rating of 1.9 out of 5 stars. 78% of reviews have got 1 star. Moving on to the Numero eSIM company profile, Numero eSIM is famous for providing a virtual number to receive SMS.
In addition to offering virtual numbers to receive SMS, it also provides data plans, calling credits, local calling plans, local eSIMs for local mobile service, and other unique features. Likewise, it is easy to send and receive SMS through Numero eSIM. You only need to download Numero eSIM, available on Play/App Store, and then choose the virtual number of your choice.
Let’s see how customers find Numero eSIM based on their reviews on TrustPilot:
- Provide virtual phone numbers of several countries.
- Poor customer service.
- No refund policy.
- Incompatibility with Whatsapp.
- Issues to send and receive another SMS after receiving one SMS.
- Voicemail greetings cannot be recorded.
How to Choose the Right Virtual Mobile Number Provider
Selecting the correct virtual mobile number provider is crucial as it directly impacts communication quality. When selecting a virtual mobile provider for your business and yourself, you should consider the following factors:
- Coverage and Availability: You should choose the provider that offers virtual mobile numbers in the countries or regions you want to use them. Some providers only cover some areas, so choose the ones that fulfill your geographic needs.
- Features and Services: Check the features and services offered with the virtual number. Standard features include call forwarding, SMS capabilities, voicemail, call monitoring, and call recording.
- Call Quality: Choose a provider known for providing good call quality with no call glitches. You don’t want calls to be fuzzy or cut off. Also, poor call quality negatively affects your communication with customers or clients.
- Scalability: Consider whether the provider can scale with your business’s growing needs. Ensure the chosen provider enables you to add more numbers or features as your business expands.
- Integration capabilities: If you plan to integrate the virtual number with other business applications or systems, you must ensure that the provider offers the desired integration options.
- Pricing: Compare the pricing plans of different providers. Some may charge per number, per minute, or offer subscription-based plans. Consider your budget and select the provider that fits your business budget. Also, make sure that it provides all the features you need.
- Support: Check the support options the provider offers. Look for providers with responsive customer support and 24/7 availability so that whenever you encounter a problem, they are always there to assist you.
- Reviews and Reputation: Consider the reviews and testimonials from other customers who have used the provider’s services. It gives you insights into the provider’s work performance and reliability.
In conclusion, customer reviews are the bridge that connects potential customers and businesses. Through this, customers know about a particular company’s plus points and weaknesses, and companies get insights into the areas where they are lacking and need improvements. Among various review platforms, Trustpilot is one.
The main highlight of this blog is the virtual mobile number for SMS verification. The top 5 virtual mobile number providers explained here include KrispCall, Zadarma, Avoxi, Hushed app, and Numero eSIM. Each provider has unique features that set it apart from other service providers. KrispCall is a reputable and trusted virtual phone number provider among these providers.
Moreover, we have also discussed the factors to consider when choosing the right virtual number provider. These factors include coverage, pricing, features offered, scalability, customer support, integration capabilities, and customer reviews.
- What is the most famous customer review platform?
The most famous customer review platform is Trustpilot. Trustpilot has a large base of users who have composed millions of reviews for companies of different sizes. Other than Trustpilot, there are some other reliable customer review platforms like G2 and Clutch.
- What are the top virtual mobile number providers?
The top virtual mobile number providers are KrispCall, Zadarma, Avoxi, Hushed app, and Numero eSIM. KrispCall stands out as the best virtual mobile number provider among these providers.
- Can we send an SMS from a virtual number?
Yes. We can send an SMS from a virtual number like we do through a regular phone number. Moreover, virtual numbers can be used to receive verification or activation codes via text messages when creating an account on any online platform.
- Can virtual numbers be used for SMS verification?
Of course, virtual numbers can be used for SMS verification. We can use it on any social media or other online platform like WhatsApp, Facebook, Instagram, OkCupid, Gmail, Outlook, etc., requiring SMS verification.
- What are some basic features to consider in a virtual number?
Some basic features to consider in a virtual number include:
- Call recording
- Call routing
- Call forwarding
- Call filter
- Call monitoring
- Conference calling
- Video calls
Similarly, some virtual number providers offer advanced features like Interactive Voice Response (IVR), call masking, call whispering, barging, voicemail transcription, etc.
- Are virtual numbers safe for SMS verification?
Yes, virtual numbers are entirely safe for SMS verification. One can get several benefits by using a virtual phone number for SMS verification rather than a personal number. These benefits are:
- It protects your privacy as your private phone number remains confidential.
- You won’t receive marketing calls and messages on your private number.
- Your phone number isn’t connected to any social media or online platforms.
However, it is crucial to purchase the virtual number from a reliable service provider. It is possible to fall victim to a scam if you buy a virtual number from an unreliable source.
- How do you choose the right virtual number for SMS verification?
Consider the following factors to choose the ideal virtual number for SMS verification:
- Coverage and Availability
- Features and Services
- Call Quality
- Integration capabilities
- Reviews and Reputation
- Are there any drawbacks to using a virtual number for SMS verification?
There are no drawbacks to using a virtual number for SMS verification. However, you must ensure the virtual number is compatible with the online platform from which you wish to receive SMS verification.
- How many types of virtual numbers are there?
There are four types of virtual numbers which are:
- Toll-free virtual number: It allows a caller to call a business for free.
- Local virtual number: Virtual number with local area code.
- Virtual mobile number: It is like a regular mobile number but operates without a physical sim.
- Vanity phone number: A toll-free number containing a memorable word or phrase. For example, 1800-FLOWERS.