10 Ways to Overcome Supplier Resistance to Digital Payments

Ways to overcome Supplier Resistance

We still resist digital payments in the digitization world because of myths, hesitation, or habits!

Digital payments seem like a factor of fraud, insecurity, and many more. However, we should understand digital payments provide various vital advantages for both consumers and dealers.

Digital payments have continuously increased efficiency, proper visibility, improved security, and reduced costs.

One of the factors of Digital payments is Virtual Cards which are gaining popularity because of its other digital payment methods like ACH (Automated Clearing House) and seem like the beneficial aspect of digital payments.

Virtual cards work the same way as credit cards with security features; cash rebates protect payment cost services and assist businesses in shifting their Account Payable (AP) procedure into a profitable asset.

However, businesses paying their bills through digital payment are only half, and the involvement of the suppliers is always a factor in the process for their payment.

It is all because of lack of awareness, some common misperceptions that make suppliers hesitant to make quick, swift digital payments.

Furthermore, consumers are always playing a crucial role in adopting and resisting digital payment in some scenarios.

So, how to overcome supplier Resistance to Digital Payments? In this post, we have considered everything that can help overcome supplier resistance to Digital payments.

Stick till the sum up!

However, first of all:

What are Digital Payments?

Digital payments are the digital versions of a traditional or physical cash payment to the bills. Digital payment helps users make transactions, transfer, request money, and many more.

digital payments

Digital payment allows the user to make the payments virtual anywhere it can be physical or virtual stores. It makes it easier to book train/flight tickets, entire mobile payment transactions, pay for utilities, and more.

However, it should be linked from your bank account or third-party Banking-as-a-Service providers for overall transactions or payments, and the most crucial fact of digital payments that are safe to use and can be used to do small to huge transactions.

It can be done by your smartphone third-party applications like PayPal, Banking-as-a-service, crypto, and for sure, you need a stable internet connection to complete digital payments.

Well, you should also understand the different types of Digital payment that are implemented world.

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Types of Digital Payments

We can perform digital payment in numerous ways, and it is crucial to comprehend and consider them while discussing them. A transaction without currency is referred to as a digital payment.

When it comes to cross-border business payments, organizations must carefully examine which global payment is most suited to their needs. Here are five different sorts of digital payments with their benefits and drawbacks.

1. Cards

A credit or debit card is the most basic and well-known digital payment method. Almost every company has one, and they’re frequently given out in combination with other financial products like checking accounts.

2. Local Payments

The banking entities that process payments are referred to as local payments. Local payment rails, such as an automated clearing house (ACH), are excellent instruments for transferring significant sums of money between businesses.

3. Digital Checks

Checks are still a popular means of payment for many small and medium-sized businesses. While we usually associate checks with tangible paper payments, digital checks are already commonplace.

Digital check payments function similarly to traditional check payments, allowing receivers to deposit them at a bank or cash them through third-party services.

4. Wallet Payments

Wallets are “pure” digital payments, which means they don’t require a bank account or a line of credit. Wallets are hosted on digital payment systems, permitting fund transfers between wallets and traditional bank accounts. Wallet payments are rapid, and businesses and payees can easily track the flow of funds in real-time.

5. Wire Transfers

Wire transfers are the most popular means for traditional banking institutions to transport money worldwide. Businesses can send wire transfers to any bank that is a member of the SWIFT network and several third-party wire transfer providers.

Sending cash through wire incurs a fee (determined by the service provider) that is frequently quite expensive. Furthermore, because wire transactions occur across the SWIFT network, there is limited transparency from point A to point B.

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How is Digital Payment beneficial to the business?

The world’s economy is enhancing and interrelating the necessity for businesses to finance vendors, partners, workers, and organizations in other countries will only rise.

Unfortunately, there are still obstacles that make it difficult to make transactions across borders. Digital payments crack many of the virtual barriers connected with global payments, including:

1. Currency Exchange

Local money makes currency exchanges challenging for firms to expand, but digital payments get paid fast. It depends on how you make a payment or covert funds before sending payment or rely on someone to convert after the payment lands.

2. Transfer Rate

Digital payments are more instantaneous than traditional payments, especially dispatched statements or money orders. Digital payments speed up cash flow when business needs in real-time and connect international companies.

3. Lower Costs

Digital payments cost cheaper, low-cost alternatives without sacrificing capability or security compared to global payment and currency conversion costs through traditional networks, which can be pretty high (wire transfers especially).

4. Security

It focuses on all over security for digital payments that are secure through various encryption methods, and while payments, one can transaction without the need to know the bank draw up of the issuer.

5. Convenience

Digital payment, also known as modern online banking interfaces that help transfer funds across borders, is still an unmanageable chore through traditional networks.

6. Simplify UI and UX

Digital payments are easy-to-use and streamlined with few buttons. Performing transactions with digital payments can be done with basic recipient details.

In the end, businesses are going digital, and they require a payment solution that is compatible with the technologies they have already adopted.

Businesses can do huge transactions with fewer restrictions by exchanging a digital file over the cloud or joining a video conference with someone halfway worldwide.

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Hurdles that suppliers face, and ways to overcome supplier Resistance to Digital Payments

Everything has various hurdles that a business, person, or gig has to face time, but doing hard work, finding solutions, and ways to overcome those hurdles can make things easier.

Therefore, understand the suppliers’ hurdles and ways to overcome supplier resistance to digital payments.

1. Complicated Procedure for Delivery

Some suppliers need a bulky payment that complicates payment delivery procedures. For instance, they might demand that payments be made via an automated phone line or a web portal.

Suppliers with several operating units, on the other hand, may demand companies to call or submit payments separately for each one. Buyers and their payment providers can collaborate closely with suppliers to handle these unique needs and set up electronic payments in the most efficient manner possible.

The idea is that the payment provider handles and automates the payments, removing the burden of additional administrative work from the buyer’s AP staff.

2. Unfamiliar Virtual Cards

Virtual Cards and how they work may be unusual to suppliers. According to the AFP’s annual Payments Fraud and Control Survey 2021, “Virtual cards are processed similarly to credit cards but are only good for one transaction, making them one of the most secure payment methods available.”

virtual cards for electronic payment

When suppliers see how simple virtual card payments are, they often encourage buyers to use them.

3. Concern Supplier Fees

Supplier fees are the source of concerns for virtual cards. It has features like credit cards charging fees and providing a guarantee of money. It is faster than cheques or even ACH (Automated Clearing House).

Suppliers with razor-thin margins who don’t want to pay any fees can get paid digitally using ACH.

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4. Payment Remittance Data

Several suppliers are disappointed when switching from checks to ACH because the remittance information does not show with the payment. This needs manual matching by AR (Account Receivable) departments.

Virtual Cards solve this problem by integrating payment and remittance information on one card, which is faster than the ACH technique.

However, this makes businesses shift from ACH and move their suppliers from check payments to virtual cards.

Some digital payments users or providers get benefits from self-service outlets that permit suppliers to seek payment information from many buyers at a place in real-time. In addition, these outlets allow users to obtain remittance data in a format that can be quickly loaded into their financial systems for reconciliation.

5. Hesitation for Bank Accounts Details

Suppliers must reveal bank information to receive payment via ACH, which makes suppliers hesitate to show the bank accounts details, and it is pretty uncomfortable doing.

However, digital payments need some critical details that should be revealed, like a preferred email address. The virtual card is a self-service site that can also be processed through our payment.

6. Risks for Security

Digital payments are more relevant and convenient than checks compared for security, which left people, some suppliers, amazed. A report of AFP Payments Fraud and Control Survey Report of 2021, “About 66% of companies making transaction through check experienced real or attempted fraud, conversely using ACH debits which 34%, and surprisingly only 3% with Virtual Cards.

It provides features where suppliers do not have to store and secure virtual card information for future use like previously traditional credit cards.

7. Buyer’s Choice

Many providers are oblivious that their customers prefer to pay them digitally. Promoting digital payment acceptance can be as simple as stating your desire in certain circumstances.

As businesses migrate more payments to digital, they may need to educate their suppliers about their choice, and further digital payments support their payment provider.

Any hesitation or resistance may lead to a lack of understanding or awareness, which makes suppliers know how digital payments work and what they require.

However, businesses can seek the best digital payment techniques for both parties and support the supplier connection by providing details and functioning closely which benefits for a win-win strategy.

8. Blockchain

Blockchain is introduced for decentralized, censorship-resistant technology that grows as time passes. It can advance financial inclusion and opportunity for all, but when coming to security, it needs more strong which resists suppliers to make digital payments.


It should not be used for hacks, meaningful for routine auditing, continuous real-time monitoring, and significant security practices that make it comfortable for both users and developers. It should be non-negotiable as the ecosystem evolves.

9. Reserved Thoughts

Many people still have reserved thoughts about using digital payments. Some people are still hesitant to use digital payment because they doubt it is widely spread over the entire Internet and its perceived security risks. For many people, the idea that someone else has access to their bank account is a deal-breaker.

Due to a lack of exposure and comprehension of how the online world operates, people in this group may have limited experience with it. It’s a significant risk to take with your hard-earned cash, especially if you don’t know what you’re doing.

10. Money Influence

Cash is a form of value transfer that occurs instantly. Despite recent advancements, digital payments still need more steps than cash transactions.

Some consumers believe that it’s natural to count it in your hand, and it’s also a cultural issue. A wallet loaded with cash can instantly convey power and influence, and when you gaze at a screen that shows a balance, the effect isn’t nearly the same.

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Sum Up

Whatever method we use to send payment, one thing is sure: an increasing number of companies are looking for ways to send money worldwide.

However, the good news is that there are numerous tools available to assist them. Businesses can use ACH transfers, digital payments wallets, digital checks, virtual credit cards, and also for smooth cryptocurrency.

Modern businesses need the proficiency to make transactions across boundaries in today’s global, digital world. They can do it quickly, transparently, and affordably using international digital payments. As a result, the global economy continues to expand and strengthen.

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